My mission has been the same for over a decade. I use proven user-centered design and research techniques to make apps, websites, and software easy to use for people.
Avvo's Ignite is cloud-based software that helps law firms market themselves and manage clients. I designed user flows and UI for new features.
Facebook's Atlas is a digital advertising platform for brands and ad agencies. I helped their design team craft and prototype the UX prior to launch.
GeoEngineers is an earth science and technology firm with 14 offices. I did user research, UX design and prototyping of a new company intranet.
Motif Investing is an online broker that lets investors buy stocks based on ideas and trends. I helped them design and prototype a new iPhone app.
National Geographic needed a set of interactives to educate web visitors on global warming. I helped research, organize and present the content.
Blink is a UX research and design firm specializing in digital products. I led numerous interaction design and research projects for the company.
Fell Swoop is a digital agency with a focus on user experience. I was a partner and lead designer on a wide range of design and research projects.
frog is one of the best product design firms in the world. I embedded with their team to help design and prototype a cloud-based collaboration app.
My clients are startups and Fortune 500 companies in e-commerce, education, entertainment, financial services, health care, science, social, software, and telecom.
User Experience Design
User profiles, personas, task analysis, scenarios, user flows, user stories, experience mapping.
UI design, paper prototyping, wireframe prototyping, interactive prototyping, high fidelity wireframes.
Navigation design, labeling, content inventory, taxonomy, metadata, tagging, search design.
Contextual inquiry, user interviews, user surveys, card sort studies, mental models.
Test plan, participant screener, session script, remote testing, in-person moderation, findings analysis, recommendations report.
Heuristic analysis, cognitive walkthrough, issue identification, severity ranking, recommendations report.
My process is based on established user-centered design methods, but is adjusted and optimized for each situation and client.
“Mark is a thoughtful and talented designer who does amazing work. […] He excels at solving complex design problems while doing what is right for the business…”
“Mark is an outstanding UX designer, able to take very complex problems and distill them into easy to use, intuitive flows…”
“Mark is amazing to work with. From the moment he stepped into the office, his experience, expertise, and critical design-thinking made his contribution to [the product] invaluable.”
My engagements typically last from two weeks to six months. I am based in Seattle, but my clients can be located anywhere.
6920 Roosevelt Way NE
Seattle, WA 98115